| You’ve got questions? We have answers! It seems like you’re looking for help. If you have any queries just send us a message using the chat box on the left side of the screen or email us at info@bratatatmania.com Reminder: Our Help Page contains lots of useful step-by-step guides. Check these out before sending us a support ticket – you might find the answer you’re looking for. |
Order Status
Has my order shipped?
| Click the “My Account / Order Status” link at the top right-hand side of our site to check the status of your order. | |
| How do I change quantities or cancel an item in my order? | |
| Click the “My Account / Order Status” link at the top right-hand side of our site to track your order. | |
| How do I track my order? | |
| Click the “My Account / Order Status” link at the top right-hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance. | |
| My order never arrived. | |
| Click the “My Account / Order Status” link at the top right-hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance. | |
| An item is missing from my shipment. | |
| Backordered items are those for which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. | |
| My product is missing parts. | |
| Click the “My Account / Order Status” link at the top right-hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance. | |
| When will my backorder arrive? | |
| Click the “My Account / Order Status” link at the top right-hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance. | |
My Account
| My Account | |
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| How do I create an account? | |
| 1) Click the “Account / Register” link at the bottom toolbar on our site. 2) Enter your email address. 3) Select “I am a new customer”. | |
| Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information. | |
| Click the “My Account / Order Status” link at the top right-hand side of our site to edit your account information. | |
| Click the “My Account / Order Status” link at the top right hand side of our site to edit your account information. | |
| How much is my shipping? | |
| Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. | |
| I forgot my password. | |
| Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the “My Account / Order Status” link at the top right-hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. | |
| How do I return my product? | |
| Please click here for more information on returning an item. | |
| I received the wrong product. | |
| If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. | |
| What is your return policy? | |
| Please see our Terms & Conditions for complete details regarding our return policy. | |
| When will my order ship? | |
| Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the “My Account / Order Status” link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. | |
Shipping and Returns
FREE SHIPPING on orders over $300 of regular priced items (clearance items not included – for sale items, flat rate shipping will be added). *4-7 DAY Ground shipping.
$9.95 FLAT RATE GROUND SHIPPING for all orders under $300 and for orders that includes clearance items.
As soon as your order ships, we will notify you via e-mail. You can also track your packages, review your orders, print invoices, and more, from your “My Account” page at any time.
BRATATAT MANIA has the right to choose courier of choice for FREE SHIPPING.
The order must meet the following conditions:
- The entire order must be shipped to a single address.
- This offer is not valid for previous purchases.
- This offer only applies to orders to be shipped to a valid address in the United States, excluding Alaska, Puerto Rico, Hawaii and Military Address APO/FPO.
- Customers are responsible for all shipping costs for returned merchandise.
Note: Orders placed over the weekend or on a holiday will be processed and shipped the following working business day.
Wholesale Clothing Shipping Charges
You will see the shipping charge that is determined automatically before checkout when ordering online. If your package is overweight shipping charges may not be accurate. This usually only applies to orders being shipped via USPS. If this should occur you will be notified promptly so shipping fees may be corrected.
International Shipping Charges
When you choose an email Shipping Quote and payment request, please allow 1-2 business days for us to contact you or e-mail you your shipping fees once your order has been received. This will allow us to give an accurate quote. We will then request payment for all costs due by e-mail.
We ship all international orders via USPS or FedEx, unless the customer prefers their own shipping carrier or freight forwarder. All shipping costs including duty, customers, taxes, and/or brokerage fees are solely the customer’s responsibility and will be paid for by the customer.
FedEx International Shipping
UPS International Shipping
USPS International Shipping
Priority Mail Express International: 3-5 Business Days. For many major markets. Actual number of days may vary based on origin, destination, and customs delays.
Note: Some expedited shipping deliveries to and from certain locations may require additional time in transit. For guarantee details, service availability, and delivery time commitments visit Calculate Time and Cost.
When will my order be shipped?
Usually, all orders received before 12:00 PM, are shipped on the same day if no further information is needed from you. All orders placed after will be shipped the next business day. Orders placed over the weekend or on a holiday will be shipped the following working business day. International orders also will be shipped as soon as the orders are confirmed. USPS orders can take 1 business days to ship out of our warehouse.
***Please note and take into consideration that during busy periods Holiday Season (November 25 – January 6) and Federal Holidays that are observed in the United States, we would need an extra 1-2 business days to process your order. There may be a slight delay on packages that are ordered within these dates due to the Holiday Season. We assure that we are going to do our very best to assist and attend all orders and inquiries during this busy time of the year. Please note that since there is a high volume of orders and emails that we are expected to receive from you, we do take the time to make sure that everything is correct on your order before it gets shipped out.
How to Ship to AK, HI, PR, and Military Address APO/FPO?
Hawaii, Alaska, and Puerto Rico orders will be shipped via USPS or FedEx. Hawaii shipments may take an extra day due to time changes and Puerto Rico orders may be delayed 1 day due to customs.
Military Address orders will be shipped via USPS. Shipping to an APO or FPO address may be limited or restricted. Some items shipped to APO and FPO addresses will be received within 5 to 7 business days. However, most orders take up to 14 business days.
Estimating Delivery Time
Use “Los Angeles” for the city and “90001” for the postal code as ORIGIN.*Service to some remote areas also may require additional delivery days. For current delivery schedules, service availability and information, and a description of the UPS service Guarantee, see the UPS Rate and Service Guide. The most up-to-date transit time details will be available at ups.com/ctc at the time of shipping. Certain commodities and high-value shipments may require additional transit time for customs clearance.
Where do we ship from?
We are based in Los Angeles, California.
Shipping Policies and Damages:
bratatatmania.com ships prepaid and invoices you for the charges. FedEx, UPS and USPS are used for all shipments. However “Common Carrier” can be selected in special cases. BRATATAT MANIA does NOT take any responsibility for packages damaged while in transit. Any claims on damaged packages must be reported to the carrier.
International Shipping
| Do you ship to my country? | |
| During the checkout process, you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you. | |
| What are my payment choices? | |
| During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you. | |
| When will my order ship and what are my shipping charges? | |
| Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you. | |
| What is the return policy? | |
| Please see our Terms & Conditions for complete details regarding our return policy. | |
Guarantees
Pricing and Billing
| Do I have to pay sales tax? | |
| You only have to pay sales tax if you are located in the same state as our warehouse. | |
| I have a question on my charges. | |
| Click the “My Account / Order Status” link at the top right-hand side of our site to print invoices. | |
| I need a copy of my receipt/invoice. | |
| Click the “My Account / Order Status” link at the top right hand side of our site to print invoices. | |
| When will my credit appear on my account? | |
| Credits usually take 7-10 business days from the time we receive your item(s). | |
| When will my credit card be charged? | |
| Your credit card will be charged at check out, once your order is placed you will receive a confirmation page and confirmation email. | |
Buyer’s Guide
| How do I buy/redeem a gift certificate? | |
| To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here. | |
| How do I find my product? | |
| To find the product(s) you’re looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance. | |
| How do I navigate the site? | |
| To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a “hand”. Whereas scrolling over anything that is NOT a link will leave your cursor as an “arrow”. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance. Watch this video on how to place an order online at bratatatmania.com 1. Use the following link: https://www.bratatatmania.com/login 2. Enter your email address and password 3. Add desired items to your card 4. Make sure to check the unit price (price per single item) and package price (the total price that you will end up paying selected package) 5. Press View My Card 6. Add the Promo Code if There is Any 7. Click Recalculate (which will show your total price) 8. Add the Promo Code if There is Any 9. Choose the Shipping Method 10. Press Check Out 11. Fill Up Billing/Shipping Address 12. Choose the preferable Payment Method 13. Click Place Order 10. You will receive the Conformation Email | |
| How do I use a coupon? | |
| After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code. | |
Additional Support
| How do I contact you? | |
| Please click here for our company contact information. | |